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How 398bet Handles Your Personal Information

This Privacy Policy sets out exactly what personal data 398bet collects when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we keep that data secure.

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398bet How 398bet Handles Your Personal Information
DATA SECURITY STANDARDS

How We Protect and Manage Your Data

Security at 398bet runs at the account level, not just the network level. Every login session is protected by OTP verification sent to your registered mobile number, so no one can access your account without a code delivered to your device. Payment data linked to bKash, Nagad and Rocket is transmitted over encrypted connections and never stored in plain text. We review account access logs regularly to flag suspicious patterns before they become a problem.

Encrypted Connections All data moving between your device and our servers travels over SSL-encrypted connections, keeping your wallet and account details private in transit.
OTP Account Verification Every new login from an unrecognised device triggers a one-time PIN sent to your phone, adding a layer of verification beyond your password.
Data Retention Policy We keep your data only as long as your account is active or as local regulations require. Closed accounts enter a scheduled deletion process within a defined period.
Right to Access and Correct You can request a full copy of the data we hold on you or ask us to correct inaccurate details by contacting support with your account number.
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is used, want to request a copy of what we hold, or need to report a concern, our support team handles privacy requests directly. Reach out through the channels below and include your registered account number so we can locate your records without delay. Response times depend on request complexity, but we aim to acknowledge every query promptly.

Team online

Live Chat

Start a live chat from your account dashboard. Available during operational hours for account and privacy queries.

Email Support

Send your privacy request to our support email address listed in your account settings for a written record of the exchange.

Account Help Centre

The Help Centre in your account panel has a dedicated privacy section with step-by-step instructions for data access requests.

Common Questions About Your Privacy

Here are the questions we hear most often about how 398bet handles personal data. If your question is not covered here, contact support directly through your account panel.

We collect your name, mobile number, and payment wallet details such as your bKash or Nagad number. We also record device and session data to keep your account secure.

Your wallet identifiers are stored in encrypted form and used only to match transactions to your account. They are never passed to advertisers or unrelated third parties.

Yes. Contact support through your account dashboard, state your registered mobile number, and request a data export. We will process this in line with applicable law in your region.

Submit a deletion request via the Help Centre in your account panel or by emailing support. We remove or anonymise data we are not legally required to retain after account closure.

We do not sell your data. We share it only with payment processors like Rocket, Nagad, or bKash as needed to complete transactions, and with regulatory bodies where local law requires it.

Availability depends on your local law and eligible regions. If you can lawfully access 398bet where you are, this policy governs how your data is handled while you use the platform.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.